Application Engineer

Responsibilities:

Provide exceptional technical support to customers, addressing their inquiries and issues related to our AI in-memory computing products, Instinct Software, and SDKs

Collaborate closely with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance and functionality

Identify and troubleshoot technical challenges, delivering effective solutions to customer problems and ensuring their satisfaction

Create and maintain technical documentation, including user guides and FAQs, to aid customers in utilizing our products effectively

Act as a bridge between customers and product development teams, conveying customer feedback, feature requests, and improvement suggestions

Maintain in-depth knowledge of our AI in-memory computing solutions, staying up-to-date with product updates, enhancements, and industry trends

Provide training to customers on the proper use and best practices of our products, ensuring they maximize their potential.

​​Collaborate with the Business Development team to support pre-sales activities, including technical presentations, demonstrations, and customer discussions.

Fosters Long-term relationships with customers, ensuring they receive ongoing technical support, updates, and assistance

Offer guidance to customers on optimizing the performance of their applications through our solutions

Monitor and report software bugs or issues to the development team, ensuring prompt resolution and customer satisfaction.

Collaborate with Software Engineering, Product Management, and other cross-functional teams to ensure the alignment of customer needs with product development



Requirements:

MS with 5+ years of experience or PhD in Computer Science or Computer Engineering

Design experience and development of programmed applications

Proficient in programming languages, software development frameworks and tools

Strong analytical and problem-solving skills to identify and address software issues and optimize code

Ability to work in a startup environment and work both independently and as a team

Ability to provide technical leadership to other members of the engineering team

Sales and marketing experience preferred



Experience in one or more of the following areas considered a strong plus:

Hands-on production experience with key memory blocks such as sense amplifier, charge pump, read/write assist circuit, PVT tracker, power gating etc

Familiar with memory controller or memory interface

Experience with emerging non-volatile memory

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Job Type: Full-time



Pay Range for This Position:

$110,000 - $300,000 per year